We know pet parents often have questions before shopping for their furry friends. Here are the answers to our most common FAQs:

🛒 Ordering & Payment

Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment options.

📦 Shipping & Delivery

Q: Do you ship worldwide?
A: Yes! We ship to most countries worldwide.

Q: How long will my order take to arrive?
A: Standard delivery usually takes 10–25 business days, depending on your location. Some items may arrive sooner.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

🔄 Returns & Refunds

Q: Can I return an item if I’m not happy with it?
A: Yes! We offer 30-day returns for unused products in their original packaging.

Q: How do I request a return or refund?
A: Contact us at albertoclarinda@gmail.com with your order number and details. We’ll guide you through the process.

🐾 Products & Quality

Q: Where do your products come from?
A: We work with trusted suppliers through AliExpress & DSers, ensuring safe, high-quality, and pet-friendly products.

Q: Are your products safe for all pets?
A: Yes! Our items are carefully selected for safety, but we recommend supervising pets during first use.

📞 Contact & Support

Q: How can I reach customer support?
A: You can contact us anytime:
📧 Email: albertoclarinda@gmail.com
📞 Phone: +61 740 198563

💚 At Pawtopia, our goal is to keep tails wagging and purrs going. If your question isn’t listed here, feel free to reach out to us directly!